FAQs
Helpdesk & Hotline
- Where do I turn for technical problems and questions?
Feel free to contact us with any questions on purchasing tickets for cinema and online as well as for technical support:
From 24 April:
Thu, 24 April to Sun, 4 May
Only via e-mail to: support@dokfest-muenchen.deFrom 5 May:
Mon, 5 May to Sun, 11 May, 12 noon to 8 p.m.
Mon, 12 May to So, 25 May, 12 noon to 11 p.m.
Phone: 0800 006 01 52
Mail: support@dokfest-muenchen.deIf you cannot reach us on the hotline, please try again later. If all our staff are on the line, you will not hear a busy signal but a regular ring tone.
In order to be able to help you as quickly as possible, it is helpful for us to have a precise indication of your problem. Please send us a screenshot directly in your mail.
- Information about DOK.fest München in Easy-to-Read language
Here you can find information about the festival in Easy-Read language.
About the dual festival edition
- What does "dual" mean?
By "dual" we mean that we can offer almost our entire film programme both in cinemas and venues in Munich and online. Nevertheless, we see DOK.fest München as being one festival where the quality of the individual films is always at the centre.
- How long can I use the on-site services, how long can I use the online services?
The programme in the cinemas and venues on site and the online programme of the festival is slightly delayed: From Wednesday, 7 May we open the cinema programme in Munich, which can be seen in total until Sunday, 18 May. From Monday, 12 May, we will additionally offer most of the films online. The online programme will run a little longer, it ends on Sunday, 25 May.
At Dok @home Selection you can watch artistic documentaries all year round in our online film library – available throughout Germany.
- How do the Festival pass variants (Cinema / Online / Dual) work?
Select a film from our programme overview.
Festival pass online:
- Call up your confirmation email. You will find your code there.
- Click on the button "Redeem Ticket ID" in the video window.
- Enter the code from your confirmation email in the field and click PLAY. The film will start. Please note that the film is available for you for 48 hours from the first start (with the exception of the last day of the festival, Monday, 20 May: on this day, film tickets for the festival experience @home can be purchased until midnight, but the film can only be seen until Tuesday, 21 May at 4 am).
Festival pass cinema:
- Click on the "Ticket" button in the video window and select a play date or "Online".
- Then place a ticket in the shopping basket.
- Go to "Proceed to checkout".
- In the next step, along with your name and e-mail address under "with code?", also enter your Festival Pass code, which you will find in the order confirmation for the Festival Pass.
- In the next step you can download your free cinema or online ticket. It will also be sent to you by e-mail.
The festival pass dual contains both varieties.
Festival pass cinema / Dual: Please take both the cinema ticket and your Festival Pass with you to the screening.
Festival pass online / Dual: If you have purchased an online ticket, you can either start the film directly via the PLAY button or start it at a later time via "Redeem Ticket ID". To do this, enter the redemption code in the "Redeem Ticket ID" field, which you will find on the top right of the online ticket.
Ticket purchase
- How do I purchase a ticket online?
Buy a ticket online:
- Click on the "Ticket" or "Rent now for 5.00 EUR" button in the film window on the film page (or here at Dok @home Selection all year round).
- Click on the desired date (during the festival in May) or "Online" (during the festival in May as well as all year round, if you want to watch a film at Dok @home Selection) and select the desired number of tickets.
- Click on "Add to cart" to confirm your selection.
- Now click on "Go to checkout" and enter your name, your e-mail address and optionally your postcode (for our audience statistics).
- After clicking on "Pay now", you can select a payment provider (PayPal, credit card).
- If you watch the film during the festival in May in one of our Munich venues: After completing the payment process, you will receive your ticket for download directly on the film purchase page (alternatively also in a new browser window, depending on the browser setting). The ticket will also be sent to you by email.
- If you watch the film online: After completing the payment process, the "Watch now" field will appear in the video window. Alternatively: You will find your ticket ID on your ticket, which will be send to you by email. You can enter this in the video window under "Redeem code". You can now start the film and watch it for 48 hours. The film will be available for 48 hours from the first time you start it. "The first start" means the first click on "Watch now" (an exception is the last day of the festival, Sunday, 25 May 2025: On this day, film tickets for the festival experience @home can be purchased until midnight, but the film can only be viewed until Monday, 26 May 2025, at 4.00 a.m.).
- How do I purchase a ticket on site?
Alternatively, you can purchase tickets at our advance booking office:
University of Television and Film Munich
Bernd-Eichinger-Platz 1
80333 MunichWed, 7 May: 10 a.m. to 6.30 p.m.
Thu, 8 May to Sun, 18 May: 10 a.m. to 9 p.m.- How can I get tickets for different films at once?
As soon as you have placed a ticket in your shopping basket, the note "buy tickets for other shows" appears above the "Go to checkout" button. You will now be taken to the list of all film titles and can in turn select performances. Click on "continue" to complete payment.
- How much does a ticket cost?
We offer the following ticket variants and prices:
- Single ticket cinema: 11,00 euros / reduced: 9,00 euros
- Single ticket @home: 5,00 euros
- Festival pass cinema: 80,00 euros
- Festival pass @home 50,00 euros
- Festival pass dual: 100,00 euros
- Late Bird festival pass cinema: 25,00 euros
- Last Weekend festival pass @home: 12,00 euros
Please note: Some films are not available online or have a limited ticket contingent.
Festival pass:
The festival pass gives you access to all films and events (with the exception of the opening). Only valid in combination with a free single ticket. This must be purchased online or at the box office.
Reductions:
- Reductions apply for students, pensioners and people with severe disabilities. Please bring your ID with you.
- Students can watch all films which are nominated for the Student Award at no cost.
- Munich residents between the ages of 18 and 23 who are studying, in training or doing their FSJ or Federal Voluntary Service can register at KulturKick.
- Munich residents on low incomes can register with KulturRaum München e.V. as a KulturGast to receive free tickets.
- What payment methods are available?
You can purchase your ticket using the following payment methods:
Online: PayPal, credit card
Box office: cash, EC- and credit card (during the festival in May)
- I have bought a ticket but have not received it. How is that possible?
Please also check your spam folder. Purchases processed via PayPal can sometimes get stuck in the verification process. Here we ask you for a little patience. Unfortunately, we have no influence on this.
- Is it possible to cancel or exchange my tickets? 2025
Unfortunately, it is not possible to cancel or exchange tickets. We ask for your understanding for this regulation, as we must ensure that all guests have an equal opportunity to take part in our events.
- What happens if the event or film screening is cancelled?
In the case of cancellation of the event or film screening, you will of course receive a refund for your ticket(s).
- How can I get accredited?
We offer following industry accreditations for professionals
- Professional Accreditation: 90,00 euros
- DOK.forum Accreditation (without film programme): free of charge
- DOK.forum Marketplace Observer (without film programme): 70,00 euros (limited contingent)
- DOK.forum Marketplace Observer Plus (with film programme): 120,00 euros (limited contingent)
Here you find an overview of the accreditation types.
Applying for accreditation
To apply for accreditation, please log in or register and fill out the accreditation application under "My Account" - “Accreditations”. After your accreditation request has been reviewed, you will receive either a payment request or a confirmation email.In our "How To" we guide you step by step through the accreditation process.
Please note:
Your accreditation does not automatically entitle you to a ticket for the film screenings. You must obtain a free ticket for each event in advance. You can get it either with your accreditation badge (at our sales points at HFF) or online.Procedure for online tickets:
1) Please log in to your account on our website ("My Account").
2) Select the movie and the respective screening (time & venue) you would like to attend.
3) Select “with ticket ID” during the payment process, your ticket ID will be generated automatically.
4) Print out your ticket or show your confirmation email on your smartphone at the entrance to the movie theater.Please always take your accreditation badge with you to the venue.
From May 12, the majority of our film program will also be available online. If you would like to watch a film online with your accreditation, you don´t need to get a free ticket: if you are logged in, a play button will appear directly on the respective film page from May 12.
Please note furthermore: For the opening film you will need a paid ticket, regardless of your accreditation.
If you have any questions regarding the accreditation, please contact Miriam Komorek: akkreditierung@dokfest-muenchen.de
Opening hours accreditation-counter
University of Television and Film Munich
Bernd-Eichinger-Platz 1
80333 Munich-
- Wed, 7 May 2025: 8.30 a.m. until 6.30 p.m.
Thur, 8 May to Sun, 11 May: 8.30 a.m. until 9.00 p.m. - Mon, 12 May to Sun, 18 May: 10.00 a.m. until 9.00 p.m.
- Wed, 7 May 2025: 8.30 a.m. until 6.30 p.m.
Press accreditation
You are a journalist and would like to be accredited for the festival?
Please contact us: press@dokfest-muenchen.de
Watching films online
- Can I also watch the films on my TV?
Yes, this is possible in most cases. To do this, connect your computer (or your smartphone or tablet) to your TV, for example via an HDMI cable. Alternatively, you can also access the films directly on the TV via the DAC Player as an app or website. Chromecast via Google Chrome Browser is also possible, unfortunately AirPlay is not supported.
- Can I watch the films in HD?
All films are available in full HD, i.e. with a maximum of 1920x1080 pixels.
- What happens if my internet connection is weak?
We automatically adjust the quality of the movies to your internet connection and device performance. If you have a slow internet connection, it may happen that the movie does not play in the best possible quality.
- Can I delete my browser cookies while watching a film?
Yes, but we don’t recommend this. Even though the movie will continue to play, all the interactions with the portal will end up in an error.
- Which devices can I use to watch the films?
The films can be rented and watched via your browser. Different browsers are supported on different devices. We recommend using the latest browser versions and operating systems to ensure smooth playback.
*= With Opera browsers, copy protection can often lead to playback problems, as the browser does not always support the playback of protected content by default.
- How does 1o1, the technology partner of DOK.fest München, use my data?
As safe, fair and humane as possible. Take a look at our privacy policy [https://www.dac-player.com/privacy-policy] for more details. What is most important: Your personal user data will not be given to third parties.
Further questions about watching online
- How do I watch a film?
First you have to buy a ticket. At the end of the purchase process, click on "Watch now" and the film starts immediately.
In the line at the bottom of the film module, you will find icons that you can use to make various settings, including the language and subtitle language, playback quality and full screen mode.
- I bought a ticket and would like to watch the film later.
You can also watch the film for which you bought a ticket later. After starting the film for the first time, it will be available to you for 48 hours (the last day of the festival, Sunday, 25 May 2025, is an exception: on this day, film tickets for the festival experience @home can be purchased until midnight, but the film can only be seen until Monday, 26 May, at 4 am).
- Call up your confirmation email. You will find your code there.
- Click on "Redeem code" in the film.
- Enter the code from your confirmation email in the field and click on "Watch now".
- The film starts.
In the line at the bottom of the film module, you will find icons that you can use to make various settings, including the language and subtitle language, playback quality and full screen mode.
- How long can I watch the film I have bought?
From the first start of the film, it is available for 48 hours. By "first start" we mean the first click on "Watch now".
- How often can I watch the film I have bought?
You can stop and restart the film at any time within the period of 48 hours after the first start. By "first start" we mean the first click on "Watch now". The film can also be watched more than once within the period.
- Why won't the film start playing?
There can be several reasons for this:
1) Your browser/device is not supported. Please try again on a different browser or device.
We recommend the following browsers:
- Chrome from version 135
- Firefox from version 137
- Safari from version 18
- Edge from version 135
Please note that Internet Explorer is not supported. Experience has shown that Opera can also cause frequent playback problems.
We recommend the following operating systems:
- MacOS from 12
- Windows from 10 22H2
- iOS from 16
- Android from 12
2) The period during which the film is available has already expired. Your ticket ID has expired or you have already used your ticket ID to start another film (in this case, please contact our support team, see above in the FAQs).
3) You have already played the film on too many devices/browsers. The film is played on too many devices at the same time.
- What is the age rating of the films?
With the exception of the films in our educational programme DOK.education and the films in DOK.4teens, our films are only approved for viewing from the age of 18.
Special age ratings can be found on the respective film page of all DOK.4teens: Recommendet from age 14.
- Why is my ticket ID not accepted / What does "This ticket ID is invalid" mean?
When entering the ticket ID, special attention must be paid to distinguishing between the similar-looking letters "L" and "I" (in lower and upper case). The ticket ID consists of exactly 6 or 12 characters.
To avoid typing errors, use the copy & paste function.
- Why are there no subtitles?
If no subtitles are displayed, you may have to activate them first. To do so, click on the subtitle symbol at the down right of the film and select the desired subtitle language.
- Which language versions of the individual films are available?
The available language versions and subtitles can be found on the film page of the respective film. If several subtitle languages are indicated, it is possible to choose between them. To do so, please click on the subtitle symbol in the down right-hand corner of the player.
- In which countries can I watch the films?
Our online programme is geo-blocked and can only be viewed in Germany.
- Why a DOK.fest München watermark, can I remove it?
No, the watermark cannot be hidden. We show the films exclusively and within a limited time frame online and are obliged to mark them in such a way that unlawful distribution would be traceable.
- Can I download the film?
No, you can watch the film, but you cannot download it.
